TELL US: Should Grocery Stores Alert You to Recalls?
With a slew of food recalls recently, several Patch readers have applauded the response from grocery stores.
Food gets recalled on a fairly regular basis, but when the threat reaches a critical level some grocery stores have taken steps to get the word out to their customers.
After yesterday’s recall of Kellogg's Frosted Mini-Wheats one commenter mentioned a phone call received from the grocery chain Wegmans.
“I was really impressed when I received an automated call from Wegmans yesterday telling me that I had bought a box of the recalled cereal recently at their store,” Paula Hogan said.
Wegmans Director of Media Relations said the company has been calling customers that use their Shoppers Club Card since 2007.
“When a product is recalled we can scour our database and identify the customers who bought that particular product,” Hogan said.
Earlier this year, The Green Grocer decided to pull certain products from its shelves due to genetically-modified ingredients. Despite not being a recall, the Green Grocer alerted its regular customers through the media and signs posted around the store.
Price Chopper stores have a similar protocol for shoppers who use their Price Chopper AdvantEdge card and get a primarily positive response.
“Once in a while someone will say they’d rather not have their privacy invaded,” Mona Golub, vice president at Price Chopper said. “But, we’ve had hundreds of people respond and say ‘thank you, if I didn’t get that call I wouldn’t have known I bought the product.’”
What do you think? Should grocery stores tell you if you bought a recalled product, or would you rather find out through news reports? Tell us below!
In This article
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Wegmans
9102 Shops Way, Northborough, MA -
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Price Chopper Super Center
167 W Main St, Hopkinton, MA
Nellie Sabin
8:40 am on Sunday, October 14, 2012
Usually I hate the fact that stores are collecting information about me. This is the first time I've heard of an unselfish use of data mining. Good for Wegmans for helping people avoid tainted products that could already be present in their homes!
Dave
9:40 am on Sunday, October 14, 2012
Stores that know about recalls of a products they stock and do not inform their customers should be held liable by the customers who got sick using a product purchased from a particular store.
Dale Clark
2:58 pm on Sunday, October 14, 2012
Same way the drug manufactures get away without letting nursing homes stay informed about there drug recalls,,,,Yes it should be law what are the law makers doing up on the hill?VOTE.
Martin Douglas
9:49 am on Sunday, October 14, 2012
I have a Stop &Shop card because I get discounts, even though the concept makes me a little nervous. At one time anyone could punch in a card number and see what the person had bought for the last month or so,and the number is on the receipt. This seems like a good use of the information.
John M
2:08 pm on Sunday, October 14, 2012
Dont worry our lives are an open book;you would not believe what people know about us;From banking;credit cards stores;govt;and on and on;This is the time we live in now.
power
5:10 pm on Sunday, October 14, 2012
While I am sure it is a drain on resources, and not "your" product that I bought, you sold it to me. Should completely be on the stores to do everything in their power.
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9:38 am on Saturday, December 15, 2012
Large grocery stores that stock products other than food, such as clothing or household items, are called supermarkets. Small grocery stores that mainly sell fruits and vegetables are known as produce markets or greengrocers, and small grocery stores that predominantly sell snack foods and sandwiches are known as convenience stores or delicatessens. Thanks.
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Dale Clark
10:51 pm on Saturday, December 15, 2012
Yes all stores should be made to disclose to the public any call-backs of any type.What stores seem to think this means is put a tag on it and call it discontinued?