Residence Inn by Marriott Middletown/Newport Receives Top Honors in Guest Satisfaction by Marriott International
First Bristol and Kempenaar Real Estate property recognized nationally for best overall guest experience, hotel cleanliness, and customer service
MIDDLETOWN, Rhode Island – (April 13, 2011) – The Residence Inn by Marriott Middletown/Newport located at 325 West Main Road in Middletown, RI was recently selected number two in the United States out of 611 Residence Inns nationally for Best Overall Guest Satisfaction in 2010 by Marriott International. In addition, the hotel has become one of 25 Residence Inns designated “Platinum” status by Marriott, and has been rated best in the Residence Inn brand for “cleanliness of suite” and “least problems experienced.” The Residence Inn by Marriott Middletown/Newport is owned by James Karam, First Bristol Corporation, and Robert Kempenaar, Kempenaar Real Estate, who also own and manage the Hampton Inn & Suites Middletown/Newport.
The Residence Inn by Marriott Middletown/Newport is managed by renowned Newport hotelier Jeffrey Miller, a Certified Hotel Administrator in the Newport market with more than 35 years of experience in guest satisfaction and customer service.
“We are excited to be recognized by Marriott International for our continued efforts to provide outstanding customer service and careful attention to detail,” said James Karam, President, First Bristol Corporation. “This award exemplifies the guest experience that we strive to put forth at our three properties across Rhode Island. Our employees are keys to our success in the market, and we share this recognition with them.”
The Residence Inn by Marriott Middletown/Newport received high marks and critical acclaim from its guests based on feedback received by Marriott International through a Guest Satisfaction Survey that allows guests to tell Marriott what they like and dislike about its individual hotels and brands.
Each day, Marriott e-mails guest satisfaction surveys to random hotel guests immediately after their departures. In their survey responses, guests can express their overall level of satisfaction with the hotel experience as well as their level of satisfaction with specific aspects of the experience, such as arrival experience, cleanliness of the hotel, condition of the hotel, and problems or positive incidents they may have encountered. Results are then posted on Marriott’s Lodging Quality Assurance website, where general managers, franchisees, management companies, owners, and corporate associates are able to access the information to correct deficiencies, monitor ongoing progress, and celebrate improvements.
The Residence Inn by Marriott Middletown/Newport offers 97 suites that are considerably larger than a regular hotel room, featuring a king bed, living room area with a flat screen television, and a fully-equipped kitchen area. The hotel also offers a fitness and recreation center, heated in-door swimming pool, and meeting room space. The property is convenient to downtown Newport, as well as the area’s most exquisite shopping, dining, and cultural attractions such as The International Tennis Hall of Fame and Newport Mansions.
First Bristol Corporation is a thirty-year old real estate development firm that has developed over 3 million square feet of office, shopping centers, and hotels throughout Southern New England.